Work

Motives of dysfunctional customer behavior: an empirical study

Year: 2012

Type: article

Study design: Observational Study

Source: Journal of Services Marketing

DOI: 10.1108/08876041211237587

Authors: Kate L. Daunt, Lloyd C. Harris

Institutions: Cardiff University, University of Warwick

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1966544685

FWCI: 3.905

Cites: 81

Cited by: 107

Related to: 10