Work

On structural equation modelling for customer satisfaction measurement

Year: 2000

Type: article

Source: Total Quality Management

DOI: 10.1080/09544120050008264

Authors: Peter Hackl, Anders H. Westlund

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1966601239

FWCI: 1.474

Cites: 12

Cited by: 86

Related to: 10