Work

The mediating effects of first call resolution on call centers’ performance

Year: 2011

Type: article

Study design: Observational Study

Source: Journal of Database Marketing & Customer Strategy Management

DOI: 10.1057/dbm.2011.4

Authors: Aliyu Olayemi Abdullateef, Sany Sanuri Mohd Mokhtar, Rushami Zien Yusoff

Institutions: Universiti Utara Malaysia, University of Bradford

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: bronze

OpenAlex ID: W1966609261

FWCI: 4.12

Cites: 33

Cited by: 21

Related to: 10