Work

The right to be heard and to be understood: a conceptual framework for consumer protection in emerging economies

Year: 2009

Type: article

Source: International Journal of Consumer Studies

DOI: 10.1111/j.1470-6431.2009.00773.x

Authors: Suné Donoghue, Helena M. De Klerk

Institution: University of Pretoria

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W1966867802

FWCI: 4.123

Cites: 63

Cited by: 77

Related to: 10