Work

Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross-country study

Year: 2012

Type: article

Study design: Observational Study

Source: Information Technology and Management

DOI: 10.1007/s10799-012-0132-y

Authors: Jia-Yin Qi, Yong-Pin Zhou, Wen-Jing Chen, Qi-Xing Qu

Institutions: Beijing University of Posts and Telecommunications, University of Washington

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1967196359

FWCI: 9.757

Cites: 107

Cited by: 66

Related to: 10