Work

The role of customer satisfaction in achieving business excellence

Year: 2001

Type: article

Source: Total Quality Management

DOI: 10.1080/09544120100000016

Author: Drago Dubrovski

Institution: GEA College

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1968004680

FWCI: 3.817

Cites: 9

Cited by: 129

Related to: 10