Work

The effects of customer service management on business performance in Malaysian banking industry: an empirical analysis

Year: 2006

Type: article

Source: Asia Pacific Journal of Marketing and Logistics

DOI: 10.1108/13555850610658264

Authors: Khong Kok Wei, Mahendhiran Nair

Institutions: University of Nottingham, Monash University Malaysia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1968210479

FWCI: 1.27

Cites: 24

Cited by: 31

Related to: 10