Work

Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation.

Year: 2007

Type: article

Source: Journal of Occupational Health Psychology

DOI: 10.1037/1076-8998.12.3.301

Authors: Lori Sideman Goldberg, Alicia A. Grandey

Institution: Pennsylvania State University

Language: English

Topic: Emotional Labor in Professions

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1968310380

FWCI: 54.02

Cites: 65

Cited by: 515

Related to: 10