Work

Connection between customer emotions and relationship quality in online music services

Year: 2009

Type: article

Study design: Observational Study

Source: Behaviour and Information Technology

DOI: 10.1080/01449290903235343

Authors: Manuel Sanchez-Franco, Francisco J. Rondan-Cataluña

Institution: Universidad de Sevilla

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1968414911

FWCI: 2.364

Cites: 159

Cited by: 33

Related to: 10