Work

Customer complaints in restaurants: Do they differ by service stages and loyalty levels?

Year: 2010

Type: article

Study design: Observational Study

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2010.07.005

Authors: Young Namkung, SooCheong (Shawn) Jang, Soo Keun Choi

Institutions: Kyung Hee University, Purdue University West Lafayette

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1968616940

FWCI: 8.173

Cites: 69

Cited by: 85

Related to: 10