Work

An empirical investigation of the role of culture on service recovery expectations

Year: 2005

Type: article

Study design: Observational Study

Source: Managing Service Quality

DOI: 10.1108/09604520510575263

Author: Argyro Kanousi

Institution: Cardiff University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1968778473

FWCI: 9.342

Cites: 41

Cited by: 87

Related to: 10