Work

Does customer relationship management influence call centre quality performance? An empirical industry analysis

Year: 2013

Type: article

Study design: Observational Study

Source: Total Quality Management & Business Excellence

DOI: 10.1080/14783363.2013.796160

Authors: Aliyu Olayemi Abdullateef, Salniza Md. Salleh

Institution: Universiti Utara Malaysia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1968953760

FWCI: 3.415

Cites: 33

Cited by: 19

Related to: 10