Work

Developing operational understanding of service quality through a simulation environment

Year: 2008

Type: article

Source: International Journal of Service Industry Management

DOI: 10.1108/09564230810869711

Authors: Rogelio Oliva, Michael Bean

Institution: Texas A&M University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1970375078

FWCI: 3.895

Cites: 34

Cited by: 24

Related to: 10