Work

A Customer-Focused Electricity Bill Pay Points Siting Model

Year: 2012

Type: article

Abstract: In order to solve the electricity bill pay points siting problem for electric power corporation, this paper proposes a hybrid model to optimize the siting of pay points and improve customers’ satisfaction. Different from traditional methods, customer density, queueing time and satisfaction degree, transportation and other factors are all taken into consideration in this model. Finally, a “10-minute electricity bill pay network” is constructed in Zhengdong new district with the application of the model proposed by this paper.

Source: Advanced materials research

DOI: 10.4028/www.scientific.net/amr.588-589.2064

Authors: Ke Li, Ning Zhou, Lei Wang, Qian He, Hui Quan Zou, Wei Huang

Institution: State Grid Henan Electric Power Company (China)

Language: English

Topic: Facility Location and Emergency Management

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDGs: Affordable and clean energy, Industry, innovation and infrastructure, Sustainable cities and communities

Open Access status: hybrid

OpenAlex ID: W1971159359

FWCI:

Cites:

Cited by: 2

Related to: 10