Work

Was consumer satisfaction a pig in a poke?

Year: 1977

Type: article

Source: Business Horizons

DOI: 10.1016/0007-6813(77)90108-2

Author: Jack L. Engledow

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1972241972

FWCI: 3.179

Cites: 10

Cited by: 19

Related to: 10