Work

Measurement of service quality in banks: a comparative study between public and private banks in India

Year: 2011

Type: article

Study design: Observational Study

Source: International Journal of Services and Operations Management

DOI: 10.1504/ijsom.2011.042922

Authors: Sachin S. Kamble, Sudheer M. Dhume, Rakesh D. Raut, Ranjan Chaudhuri

Institution: Indian Institute of Management Mumbai

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1972265112

FWCI: 4.102

Cites: 33

Cited by: 21

Related to: 10