Work

Deviant customer behaviour: A study of techniques of neutralisation

Year: 2010

Type: article

Source: Journal of Marketing Management

DOI: 10.1080/0267257x.2010.498149

Authors: Lloyd C. Harris, Kate L. Daunt

Institutions: University of Warwick, Cardiff University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1972985155

FWCI: 2.515

Cites: 66

Cited by: 87

Related to: 10