Work

How relevant are different forms of relational behavior? An empirical test based on Macneil's exchange framework

Year: 2004

Type: article

Study design: Observational Study

Source: Journal of Business and Industrial Marketing

DOI: 10.1108/08858620410549929

Author: Bjoern Sven Ivens

Institution: Friedrich-Alexander-Universität Erlangen-Nürnberg

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1973035979

FWCI: 5.758

Cites: 37

Cited by: 103

Related to: 10