Work

Value, satisfaction, loyalty and retention in professional services

Year: 2009

Type: article

Study design: Observational Study

Source: Marketing Intelligence & Planning

DOI: 10.1108/02634500910977854

Authors: Rene Trasorras, Art Weinstein, Russell Abratt

Institution: Nova Southeastern University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1973187271

FWCI: 8.27

Cites: 47

Cited by: 153

Related to: 10