Work

Customer satisfaction and loyalty: The critical elements of service quality

Year: 1999

Type: article

Source: Total Quality Management

DOI: 10.1080/0954412997442

Author: John Disney

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1973477529

FWCI: 4.81

Cites:

Cited by: 79

Related to: 10