Work

Ensuring greater satisfaction by engineering salesperson response to customer emotions

Year: 2000

Type: article

Source: Journal of Retailing

DOI: 10.1016/s0022-4359(00)00034-8

Authors: Kalyani Menon, Laurette Dubé

Institutions: Wilfrid Laurier University, McGill University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1973703330

FWCI: 14.01

Cites: 42

Cited by: 293

Related to: 10