Work

Applying loss aversion to assess the effect of customers’ asymmetric responses to service quality on post-dining behavioral intentions: An empirical survey in the restaurant sector

Year: 2009

Type: article

Study design: Observational Study

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2009.11.004

Authors: Kuo-Chien Chang, Mu-Chen Chen, Chia-Lin Hsu

Institutions: Chihlee Institute of Technology, National Yang Ming Chiao Tung University, National Taiwan University of Science and Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1974032038

FWCI: 3.546

Cites: 78

Cited by: 48

Related to: 10