Work

Antecedents and consequences of consumers' comparative value assessments across the relationship life cycle

Year: 2011

Type: article

Source: Journal of Business Research

DOI: 10.1016/j.jbusres.2011.11.006

Authors: John D. Hansen, Lauren Skinner Beitelspacher, George D. Deitz

Institutions: University of Alabama at Birmingham, Portland State University, University of Memphis

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1975211564

FWCI: 2.943

Cites: 45

Cited by: 38

Related to: 10