Work

A model of customer loyalty in the retail banking market

Year: 2004

Type: article

Study design: Observational Study

Source: European Journal of Marketing

DOI: 10.1108/03090560410511221

Authors: Asunción Beerli, Josefa D. Martín, Agustín Quintana

Institution: Universidad de Las Palmas de Gran Canaria

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1975980702

FWCI: 14.43

Cites: 52

Cited by: 567

Related to: 10