Work

The effects of supplier capabilities on industrial customers’ loyalty: the role of dependence

Year: 2009

Type: article

Study design: Observational Study

Source: Journal of the Academy of Marketing Science

DOI: 10.1007/s11747-008-0129-6

Authors: Lisa K. Scheer, C. Fred Miao, Jason Garrett

Institutions: University of Missouri, Clarkson University, Bradley University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1976041986

FWCI: 6.501

Cites: 88

Cited by: 127

Related to: 10