Work

Does relationship quality matter in e-services? A comparison of online and offline retailing

Year: 2010

Type: article

Study design: Observational Study

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2009.11.003

Authors: Gianfranco Walsh, Thorsten Hennig-Thurau, Kai Sassenberg, Daniel Bornemann

Institutions: University of Strathclyde, University of Koblenz and Landau, Universität Koblenz, City, University of London, Bauhaus-Universität Weimar

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1976073337

FWCI: 21.37

Cites: 75

Cited by: 144

Related to: 10