Work

Customer negative events and employee service sabotage: The roles of employee hostility, personality and group affective tone

Year: 2013

Type: article

Study design: Observational Study

Source: Work & Stress

DOI: 10.1080/02678373.2013.819046

Authors: Nai-Wen Chi, Wei-Chi Tsai, Shu-Min Tseng

Institutions: National Sun Yat-sen University, National Chengchi University, Taiwan Semiconductor Manufacturing Company (Taiwan)

Language: English

Topic: Emotional Labor in Professions

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDGs: Decent work and economic growth, Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W1976914784

FWCI: 5.506

Cites: 65

Cited by: 119

Related to: 10