Work

Modeling Customer Satisfaction in Telecommunications: Assessing the Effects of Multiple Transaction Points on the Perceived Overall Performance of the Provider

Year: 2003

Type: article

Source: Production and Operations Management

DOI: 10.1111/j.1937-5956.2003.tb00502.x

Authors: ANTREAS D. ATHANASSOPOULOS, ANASTASIOS ILIAKOPOULOS

Institutions: Piraeus Bank, BPM (Greece)

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1977093072

FWCI: 2.146

Cites: 84

Cited by: 87

Related to: 10