Work

Benchmarking customer service on the internet: best practices from family businesses

Year: 2006

Type: article

Source: Benchmarking An International Journal

DOI: 10.1108/14635770610668839

Author: Nancy M. Levenburg

Institution: Grand Valley State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1977828838

FWCI: 1.905

Cites: 44

Cited by: 20

Related to: 10