Work

Assessing how service quality, airline image and customer value affect the intentions of passengers regarding low cost carriers

Year: 2011

Type: article

Study design: Observational Study

Source: Journal of Air Transport Management

DOI: 10.1016/j.jairtraman.2011.12.007

Authors: Keng-Chieh Yang, Tsui-Chuan Hsieh, Hendrik Li, Chyan Yang

Institutions: Hwa Hsia University of Technology, National Yang Ming Chiao Tung University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: National Science Council

OpenAlex ID: W1977855198

FWCI: 4.12

Cites: 9

Cited by: 89

Related to: 10