Work

The application of knowledge management in call centres

Year: 2005

Type: article

Source: Journal of Knowledge Management

DOI: 10.1108/13673270510610332

Authors: S.C.L. Koh, A. Gunasekaran, A. Thomas, S. Arunachalam

Institutions: University of Sheffield, University of Massachusetts Dartmouth, University of East London

Language: English

Topic: Knowledge Management and Sharing

Subfield: Communication

Field: Social Sciences

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1978025299

FWCI: 11.2

Cites: 20

Cited by: 50

Related to: 10