Work

Customer value from a customer perspective: a comprehensive review

Year: 2008

Type: article

Source: Journal für Betriebswirtschaft

DOI: 10.1007/s11301-008-0032-8

Authors: Albert Graf, Peter Maas

Institution: University of St.Gallen

Language: German

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1978149864

FWCI: 16.96

Cites: 120

Cited by: 155

Related to: 10