Work

Configuring Service Operations in Accordance with Customer Needs and Preferences

Year: 1999

Type: article

Source: Journal of Service Research

DOI: 10.1177/109467059913007

Authors: Rohit Verma, Gary M. Thompson, Jordan J. Louviere

Institutions: DePaul University, Cornell University, The University of Sydney

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1978154184

FWCI: 7.215

Cites: 61

Cited by: 83

Related to: 10