Work

Integrating Kano Model and SIPA Grid to Identify Key Service Attributes of Fast Food Restaurants

Year: 2015

Type: article

Source: Journal of Quality Assurance in Hospitality & Tourism

DOI: 10.1080/1528008x.2015.1013407

Authors: Hsi Tien Chen, Brendan T. Chen

Institution: National Chin-Yi University of Technology

Language: English

Topic: Quality Function Deployment in Product Design

Subfield: Management of Technology and Innovation

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1978289004

FWCI: 3.78

Cites: 37

Cited by: 39

Related to: 10