Work

Buyer Monitoring: A Means to Insure Personalized Service

Year: 2009

Type: article

Source: Journal of Marketing Research

DOI: 10.1509/jmkr.46.5.573

Authors: Robert J. Kwortnik, W. Michael Lynn, William T. Ross

Institutions: Cornell University, Pennsylvania State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1978362188

FWCI: 7.679

Cites: 55

Cited by: 85

Related to: 10