Work

The service triad: modelling dialectic tensions in service encounters

Year: 2009

Type: article

Source: Service Industries Journal

DOI: 10.1080/02642060802123384

Authors: Erika Andersson-Cederholm, Szilvia Gyimóthy

Institutions: Lund University, Aalborg University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1978393788

FWCI: 4.135

Cites: 50

Cited by: 39

Related to: 10