Work

Key quality factors at urban interchanges

Year: 2014

Type: article

Abstract: Quality of service should not be overlooked in public transport planning and policy making, as it influences modal shift from car use to more sustainable means. Little research has been conducted on the quality of public transport interchanges from the perspective of current travellers (i.e. perceived quality). This work thus aimed to identify key quality factors at urban interchanges through an exploratory approach (multiple correspondence analysis) that provides novel elements for further investigation. The methodology was applied at interchanges in Madrid and Gothenburg and the data used in the analysis were collected through customer satisfaction surveys conducted in 2011. The analysis identified five key quality factors per interchange. Ticketing plays a key role at both interchanges while physical and environmental issues emerged at Avenida de América in Madrid, and services, temporal issues and interconnectivity characterise Gothenburg central station. Compared with other quality aspects, classical issues such as safety/security and information are not perceived as important by intermodal travellers.

Source: Proceedings of the Institution of Civil Engineers - Transport

DOI: 10.1680/tran.13.00039

Authors: Giulia Dell'Asin, Andrés Monzón, María Eugenia Lopez-Lambas

Institution: Universidad Politécnica de Madrid

Language: English

Topic: Transportation Planning and Optimization

Subfield: Transportation

Field: Social Sciences

Domain: Social Sciences

SDGs: Sustainable cities and communities, Industry, innovation and infrastructure

Open Access status: green

Funder: Seventh Framework Programme