Work

Relational benefits and loyalty in retailing: an inter‐sector comparison

Year: 2009

Type: article

Study design: Observational Study

Source: International Journal of Retail & Distribution Management

DOI: 10.1108/09590550910956232

Authors: Maria‐Eugenia Ruiz‐Molina, Irene Gil‐Saura, Gloria Berenguer‐Contrí

Institution: Universitat de València

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1978573755

FWCI: 4.728

Cites: 49

Cited by: 38

Related to: 10