Work

Online complaining

Year: 2013

Type: article

Study design: Observational Study

Source: Managing Service Quality

DOI: 10.1108/09604521311287632

Authors: Tor W. Andreassen, Sandra Streukens

Institutions: BI Norwegian Business School, Hasselt University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1978674943

FWCI: 8.24

Cites: 72

Cited by: 43

Related to: 10