Work

A comparison of question scales used for measuring customer satisfaction

Year: 1996

Type: article

Study design: Observational Study

Source: International Journal of Service Industry Management

DOI: 10.1108/09564239610129922

Authors: Peter J. Danaher, Vanessa Haddrell

Institution: University of Auckland

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1978776260

FWCI: 4.019

Cites: 42

Cited by: 256

Related to: 10