Work

Improving Service: Managing Response Time in Hospitality Operations

Year: 1994

Type: article

Source: International Journal of Operations & Production Management

DOI: 10.1108/01443579410056795

Authors: Peter Jones, Michael Dent

Institution: University of Brighton

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1978787626

FWCI: 0.682

Cites: 4

Cited by: 68

Related to: 10