Work

Learned helplessness as an explanation of elderly consumer complaint behavior

Year: 1989

Type: article

Source: Journal of Business Ethics

DOI: 10.1007/bf00381727

Author: Mary C. LaForge

Institution: Clemson University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1978982730

FWCI:

Cites: 18

Cited by: 31

Related to: 10