Work

A PSO-based intelligent service dispatching mechanism for customer expectation management

Year: 2011

Type: article

Source: Expert Systems with Applications

DOI: 10.1016/j.eswa.2011.03.007

Authors: Yen-Hao Hsieh, Soe-Tsyr Yuan, Ruei-Lin Kuo

Institutions: Chia Nan University of Pharmacy and Science, National Chengchi University, Chunghwa Telecom (Taiwan)

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: North Carolina Central University

OpenAlex ID: W1979150282

FWCI: 1.766

Cites: 36

Cited by: 19

Related to: 10