Work

Internet service quality and customer satisfaction: Examining internet banking in Greece

Year: 2009

Type: article

Study design: Observational Study

Source: Total Quality Management & Business Excellence

DOI: 10.1080/14783360802623084

Authors: Ilias Santouridis, Panagiotis Trivellas, Panagiotis Reklitis

Institution: Technological Educational Institute of Thessaly

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1979178234

FWCI: 11.82

Cites: 70

Cited by: 111

Related to: 10