Work

Reasons for Switching Service Providers

Year: 2012

Type: article

Study design: Observational Study

Source: Australasian Marketing Journal (AMJ)

DOI: 10.1016/j.ausmj.2011.12.001

Authors: Robert East, Ursula Grandcolas, Francesca Dall'Olmo Riley, Wendy Lomax

Institution: University of South Australia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1979227941

FWCI: 5.857

Cites: 25

Cited by: 21

Related to: 10