Work

The role of renqing in mediating customer relationship investment and relationship commitment in China

Year: 2011

Type: article

Study design: Observational Study

Source: Industrial Marketing Management

DOI: 10.1016/j.indmarman.2010.12.005

Authors: Guicheng Shi, Yizheng Shi, Allan K.K. Chan, Matthew Tingchi Liu, Kim-Shyan Fam

Institutions: Macau University of Science and Technology, Hong Kong Baptist University, University of Macau, Victoria University of Wellington

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1979323207

FWCI: 5.269

Cites: 54

Cited by: 64

Related to: 10