Work

A Reexamination of the Determinants of Consumer Satisfaction

Year: 1996

Type: article

Source: Journal of Marketing

DOI: 10.1177/002224299606000302

Authors: Richard A. Spreng, Scott B. MacKenzie, Richard W. Olshavsky

Institutions: Michigan State University, Indiana University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1979432935

FWCI: 35.36

Cites: 51

Cited by: 1,906

Related to: 10