Work

The fading affect bias: Examining changes in affect and behavioral intentions in restaurant service failures and recoveries

Year: 2014

Type: article

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2014.03.011

Authors: Jong-Hyeong Kim, SooCheong (Shawn) Jang

Institutions: Sun Yat-sen University, Purdue University West Lafayette

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1979454823

FWCI: 3.658

Cites: 78

Cited by: 36

Related to: 10