Work

The interpersonal dynamics of call-centre interactions: co-constructing the rise and fall of emotion

Year: 2008

Type: article

Source: Discourse & Communication

DOI: 10.1177/1750481308095937

Authors: Susan Hood, Gail Forey

Institutions: University of Technology Sydney, Hong Kong Polytechnic University

Language: English

Topic: Language, Discourse, Communication Strategies

Subfield: Language and Linguistics

Field: Arts and Humanities

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1979506993

FWCI: 26.56

Cites: 45

Cited by: 47

Related to: 10