Work

Consumer attributions and behavioral responses to service failures in strategic airline alliance settings

Year: 2004

Type: article

Source: Journal of Air Transport Management

DOI: 10.1016/j.jairtraman.2004.06.004

Authors: Karin Weber, Beverley Sparks

Institutions: Hong Kong Polytechnic University, Griffith University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W1979608222

FWCI: 4.319

Cites: 31

Cited by: 53

Related to: 10